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Guest Services & Events Specialist

Мы верим, что мир более гостеприимен, когда мы связаны. Чтобы мы видели, что у нас есть в общее, а не то, что отличает нас друг от друга.  Вти забота чтобы мир сделал это лучше, принимая наши различия, разделяя наши культуры, а также общение с людьми, сердце к сердцу.

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What You Will Be Doing

  • Reservations Administration: Manage bookings across various channels, maintain accurate guest profiles, and ensure timely communication.
  • Event Coordination & Guest Services: Collaborate with hotel teams and external suppliers to deliver seamless events and personalized guest service.
  • Customer Service: Promptly address guest concerns, offer solutions, and ensure satisfaction throughout their stay or event.
  • Requests & Promotions: Handle group requests, conduct site inspections, and actively promote hotel services like room upgrades, special offers, and the Accor Live Limitless loyalty program.
  • Administrative Support: Ensure accurate invoicing, manage payments, and assist with special guest requests.

Your Experience And Skills Include

  • Proficiency in Estonian and English (additional languages are a plus).
  • Previous experience in a similar role or within the hospitality industry is preferred.
  • Skilled in Opera Cloud and Microsoft Office.
  • Strong attention to detail, organization, and a collaborative approach.
  • Willingness to adjust working hours based on business needs.

What Is In It For You

  • In this role, you’ll have the opportunity to strengthen your skills in event management, attention to detail, prioritization, multitasking, and effective communication with various international and local clients.
  • Depending on seniority, we offer a healthcare package and additional vacation days.
  • Enjoy discounts on our in-house services and access an Employee Benefit Card, providing discounted rates at Accor hotels worldwide.
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