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Guest Services & Events Specialist
We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart. We care for the world to make it better, by embracing our differences, sharing our cultures, and connecting with people, heart to heart.
What You Will Be Doing
- Reservations Administration: Manage bookings across various channels, maintain accurate guest profiles, and ensure timely communication.
- Event Coordination & Guest Services: Collaborate with hotel teams and external suppliers to deliver seamless events and personalized guest service.
- Customer Service: Promptly address guest concerns, offer solutions, and ensure satisfaction throughout their stay or event.
- Requests & Promotions: Handle group requests, conduct site inspections, and actively promote hotel services like room upgrades, special offers, and the Accor Live Limitless loyalty program.
- Administrative Support: Ensure accurate invoicing, manage payments, and assist with special guest requests.
Your Experience And Skills Include
- Proficiency in Estonian and English (additional languages are a plus).
- Previous experience in a similar role or within the hospitality industry is preferred.
- Skilled in Opera Cloud and Microsoft Office.
- Strong attention to detail, organization, and a collaborative approach.
- Willingness to adjust working hours based on business needs.
What Is In It For You
- In this role, you’ll have the opportunity to strengthen your skills in event management, attention to detail, prioritization, multitasking, and effective communication with various international and local clients.
- Depending on seniority, we offer a healthcare package and additional vacation days.
- Enjoy discounts on our in-house services and access an Employee Benefit Card, providing discounted rates at Accor hotels worldwide.
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